The cloud has no opening hours
Meet your customer's expectations even better. Today, customers expect digital service around the clock. Comprehensive self-service and short response times are just as essential as the ability to provide feedback with a single click
Transforming the Way You Work
Web Office provides optimal support for your digital transformation.By integrating a wide range of digital services, it optimizes processes, reduces the workload on your employees, andpositions your company as a future-oriented, digitally driven organization.
About WEB OFFICE for Propertybase
Your digital department in the cloud
Web Office provides optimal support for your digital transformation.By integrating a wide range of digital services, it optimizes processes, reduces the workload on your employees, andpositions your company as a future-oriented, digitally driven organization.
RELIABLE, EFFICIENT, AND TIRELESS
Digital Employees
Unlike human employees, digital employees in Web Office are tireless, working around the clock without errors or downtime. They require no recruitment, onboarding, or personal management.Additionally, they are highly flexible, scalable, and demand neither salary increases nor further training. In challenging times, they remain loyal to the company, never switch to competitors, and eliminate the risk of knowledge loss or the leakage of sensitive business information. An ideal complement for your modern enterprise.
MORE TIME FOR WHAT MATTERS
Benefits for the Human Employee
Thanks to the relief provided by Web Office, your employees gain valuable time to focus on what truly matters: acquiring new mandates and providing optimal support to your clients throughout the entire mandate phase. Prospective clients in the decision-making stage can be guided to closure through additional viewings and well-prepared consultations. This boosts both efficiency and customer satisfaction equally.
THE SYMBIOSIS OF DIGITAL AND ANALOG
Hybrid customer service
Each type of employee—digital and human—has unique strengths that, when combined, create an unbeatable team. Digital employees provide 24/7 reliability, are pandemic-resistant, flexibly scalable, and cost-efficient. On the other hand,human employees bring valuable qualities such as interaction, personality, expertise, intuition, and instinct. Together, they create the perfect balance to ensure the long-term success of your business.
Overview of the Modules
Meet your customers' expectations even better. Today, customers expect digital service around the clock. Comprehensive self-service and short response times are just as essential as the ability to provide feedback with a single click.
Feedback Favorite
Scope of Application
Clients expect their real estate agent to provide clear insights into the status of prospective buyers—especially the reasons for declines However, traditional follow-ups via phone or email are time-consuming and taxing. This creates a dilemma: the agent must balance providing the client with the requested information while focusing resources on prospects who are close to scheduling a viewing or making a decision.
Practical Application
With Feedback Favorite, prospective buyers can communicate their reasons for declining directly from an email. This provides the agent with valuable feedback on each property automatically. The feedback helps the agent fine-tune their marketing strategy and provide the client with well-informed updates.
Behind the Scenes
The reasons for declines are transmitted to Propertybase in real-time, and the favorite is automatically closed. This ensures the process is efficient and seamlessly integrated into the agent’s daily workflow.
Feedback Closing
Scope of Application
The sale or purchase of a property is an emotional journey for both buyers and sellers. To fulfill their role as a mediator professionally and comprehensively, continuous improvement is crucial for real estate agents. Feedback from both parties after a successful transaction provides valuable insights that can help optimize processes and strengthen client relationships.
Practical Application
With Feedback Closing, both sellers and buyers can provide ratings for the various stages of the mediation process. This gives the agent key insights to refine their workflows and improve personal interactions with clients and prospects.
Behind the Scenes
The feedback from both parties is recorded as a star rating directly on the transaction. This standardized and easy-to-read format makes the results easy to analyze and supports the agent’s continuous professional development.
Campaign To Favorite
Scope of Application
Generating prospective clients is the first step toward a successful transaction and holds significant potential for acquiring new mandates—for example, when prospects are property owners themselves. Effective campaigns for client acquisition are therefore essential for sustainable success.
Practical Application
With Campaign To Favorite, real estate agents can easily generate property inquiries (favorites). The module is highly flexible: whether using the campaign tool integrated in Propertybase or third-party platforms like Mailchimp or Campaign Monitor, sending campaigns is seamless. This flexibility allows agents to choose the tools that best suit their business needs.
Behind the Scenes
To evaluate the success of campaigns, the origin of the inquiry is recorded directly on the favorite. For more detailed analysis, additional parameters, such as those provided by Google Analytics, can be included in the campaign. This enables precise tracking and targeted optimization of future campaigns.
Subscription Settings
Scope of Application
The flood of newsletters and untargeted messages is becoming increasingly burdensome for many clients. This makes it all the more important for real estate agents to send targeted and relevant information. Otherwise, they risk clients unsubscribing from their communication and no longer receiving updates.
Practical Application
With Subscription Settings, clients can individually choose the type of information they wish to receive from their agent. While some clients prefer to receive only relevant property offers, others appreciate additional insights, such as updates about the real estate agency or market trends. This ensures that communication is tailored to each client’s specific needs.
Behind the Scenes
Clients’ preferences - including their consent to the privacy policy and the timestamp of this consent - are stored directly on their contact record. This ensures that the data remains organized and traceable at all times, enabling professional and legally compliant communication.
In Preparation
We are continuously expanding WEB OFFICE and are currently working on the following modules:
Search Profile
Creation and management of search profiles via self-service
Auto Matching
Using AI, the inquiries and search profiles of a prospective client are continuously analyzed. Based on this analysis, an email with suitable property suggestions is automatically sent, enabling targeted and personalized engagement with the client.
Feedback Favorite PRO
Enhanced functionality of Feedback Favorite: Prospective clients can not only provide their feedback but also directly view the provided documents and take the next steps, such as scheduling a viewing or submitting a decline. This intuitive feature streamlines interactions and accelerates the process for all parties involved.
Why choose WEB OFFICE
WEB OFFICE offers a range of benefits that transform your daily operations and future-proof your business:
Real-Time Self-Service for Clients
Instant access to information and features anytime, anywhere.
Available 24/7
Continuous support without interruptions.
Scalability at the Push of a Button
Easily and quickly adjust capacity to meet current demands.
Supports Business Growth
Facilitates expansion through efficient digital processes.
More Time for What Matters
Frees up advisors for focused client care and strategic tasks.
Standardized Processes
Ensures consistent quality by adhering to predefined standards.
Solves Staffing Challenges
Reduces personnel shortages and prevents employee overload.
Enhanced Client Information
Provides precise and up-to-date data to improve client satisfaction.
Pandemic-Resilient
Maintains reliable operations regardless of external disruptions.
Cost Efficiency
Saves resources through automated and digital workflows.
