Support
We’re your partner for all matters relating to your CRM environment, with a clear committment to supporting your organization’s success. Our dedicated team provides you with a single personal pointof contact who knows your system inside and out. Our experts offer tailored guidance, ensuring your specific business needs are met promptly and effectively
TAILORED TO YOUR NEEDS
Our contract models in comparison
Below are our four contract models, tailored to meet the diverse needs of our customers. None of them a perfect fit? Contact us – we’ll be happy to provide advice and create a custom package for you.
CRM Support Basic
For customers who do not prioritize response time and have no need for additional services:
Response time*: Best Effort
Very low monthly flat rate for SLA
Support included: 0.5 hours
CRM Support SLA Silver
For customers who rely on guaranteed response times and optionally wish to benefit from additional services at a preferential rate.
Response time*: 24 hours
Low monthly flat rate for SLA
Support included: 0.5 hours
Optionally includes Propertybase/Salesforce updates
Optionally with backup at a preferential rate
CRM Support SLA Gold
For customers who require a shorter response time and wish to optionally benefit from additional services at a preferential rate.
Response time*: 12 hours
Preferred resource allocation
Discounted hourly rate
Monthly flat rate for SLA
Support included: 1 hour
Optionally includes Propertybase/Salesforce Updates
Optionally with backup at a preferential rate
CRM Support SLA Platinum
For customers who require the shortest response time and wish benefit from additional services at a preferential rate.
Response time*: 4 hours
Preferred resource allocation
Discounted hourly rate
Monthly flat rate for SLA
Support included: 1 hour
Includes Propertybase/Salesforce Updates
With backup at a preferential rate
* Guaranteed response time for emergencies
